AI and automation

AI that helps your team, with people in charge.

Answer routine questions, draft replies and sort requests, with limits you set and a person to approve.

AI can be wrong. We design every tool with clear limits, a person to check important answers and a log of what it did.

4.9 from 17 reviews on Clutch (opens in a new tab)
What we build

Practical AI for everyday work

  • Support assistants

    Answers about orders, shipping and returns, from your own content.

  • Drafting and summaries

    First drafts of replies and reports, for a person to review.

  • Sorting and tagging

    Requests sorted by topic and sent to the right person.

  • Search over your content

    Staff and customers find answers in your help pages.

  • Limits and hand-over

    Clear rules on what it may answer, and when a person steps in.

  • Logs and review

    Every answer recorded, so you can check and improve it.

Control

Clear limits and a person in charge

You decide what it may do, and a person checks what matters.

  • What it may answer

    A list you set, such as orders, shipping and returns.

  • When a person steps in

    Complaints and large refunds go to your team.

  • Approval before sending

    Drafts wait for a person to approve or edit.

  • A log of every answer

    So you can review, correct and improve.

How we work

Start small, then widen carefully

Four steps, from one task to a tool your team trusts.

  1. 01

    Discover

    Which tasks are routine, and which need a person.

  2. 02

    Design

    Rules, limits and the review step, in writing.

  3. 03

    Build

    A small pilot, tested on real examples.

  4. 04

    Run and improve

    Logs reviewed, mistakes fixed, scope widened carefully.

Technologies

What we build with

The tools we use around the AI, and the systems it connects to.

Built with
  • Node.js
  • JavaScript
  • REST APIs
Connects to
  • Shopify
  • CRM (customer records)
  • Help pages and documents
Industries

Industries we build for

Online stores and software for these industries. Not on the list? Tell us what you sell.

See all industries
Ways to start

Start with one task

  • Pilot on one task

    Good place to start
    Choose this when

    You want to see if AI helps before committing.

    You get

    One tool, tested on your own examples.

  • Support assistant

    Choose this when

    Your team answers many repeat questions.

    You get

    An assistant with limits and hand-over.

  • Review of your ideas

    Choose this when

    You are unsure where AI fits.

    You get

    A short written review of options and risks.

Client reviews

Rated 4.9 out of 5 on Clutch

4.9 from 17 reviews on Clutch

Reviews are published on Clutch.

Questions

AI and automation FAQ

Still have a question?
Will AI replace our team?

That is not what we build. Our tools take the repeat work, so people have time for the work that needs them.

Can it get things wrong?

Yes. AI can give wrong answers. We set limits, send hard cases to a person and keep a log, so mistakes are caught and fixed.

Where does our data go?

We tell you which services process your data and what they keep, before you decide.

Which AI tools do you use?

We choose the model and provider that fit the task and your privacy needs, and explain the choice.

Want to try AI on one task?

Share a short brief. We reply with next steps.

Book a call

30 minutes. Free.

Tell us about your project and we will suggest a time.

Or email us at info@estasoft.com