Refund and Returns Policy
Estasoft Store is dedicated to ensuring customer satisfaction through a transparent and equitable Refund and Returns Policy. Our 30-day product guarantee empowers customers to request a refund (excluding shipping costs) for new, unopened items within 30 days of delivery. Authorization is mandatory before returning any product and can be obtained via email at info@estasoft.com or phone at +964 750 600 5 444.
1. Return Shipping - Estasoft Store
Overview: At Estasoft Store, we prioritize customer satisfaction, and our Return Shipping policy is designed to facilitate a seamless and customer-friendly return process. Here's a comprehensive overview of our policy.
Coverage:
- We cover return shipping for items incorrectly shipped or deemed defective due to an Estasoft shipping error.
Refund Processing:
- Refunds for returns are processed within 2-4 weeks, covering shipping time, authorization checks, and refund processing.
- Refunds are issued in the original payment method.
Replacement for Incorrect Items:
- We not only cover the return shipping cost for incorrect or defective items but also ship the correct item to the customer via upgraded shipping.
Authorization Process:
- Customers must obtain authorization before returning any product.
- Authorization can be obtained via email at info@estasoft.com or by phone at +9647506005444.
Instructions for Customers:
- Contact Estasoft Store for authorization before returning any product.
- Pack the item securely to prevent damage during transit.
- Label the package with the provided return authorization details.
- Ship the package using the designated return shipping method.
Customer Assistance:
- For inquiries or assistance related to return shipping, customers can contact us via email or phone.
2. Replacement for Incorrect Items - Estasoft Store
Overview: Estasoft Store is committed to rectifying errors promptly through our Replacement for Incorrect Items policy. Here's an in-depth overview of how we handle situations where customers receive the wrong items.
Coverage:
- Our policy covers scenarios where customers receive incorrect items or items deemed defective due to an Estasoft shipping error.
Return Shipping Coverage:
- We cover the return shipping cost for the incorrect or defective item.
- The correct item is shipped to the customer via upgraded shipping.
Authorization Process:
- Customers must obtain authorization before initiating a replacement request.
- Authorization can be obtained via email at info@estasoft.com or by phone at +9647506005444.
Instructions for Customers:
- Contact Estasoft Store for authorization, specifying the incorrect or defective item received.
- Upon authorization, pack the item securely for return to prevent damage during transit.
- Label the return package with the provided authorization details.
- Ship the package using the designated return shipping method.
Timely Shipping of Replacement:
- We prioritize shipping the correct item promptly to minimize inconvenience caused by the initial error.
Customer Assistance:
- Our customer support team is ready to assist with any inquiries or concerns related to replacement requests for incorrect items.
3. Timely Shipping of Replacement - Estasoft Store
Overview: At Estasoft Store, we understand the importance of timely shipping for replacement items. Our commitment is to ensure that customers receive the correct products promptly after an error has been identified.
Priority Shipping:
- We prioritize the shipping of replacement items to minimize any inconvenience caused by the initial error.
- Upgraded shipping methods may be utilized for timely delivery.
Customer Notification:
- Customers receive timely notifications regarding the shipping status of their replacement items.
Customer Assistance:
- For any inquiries or concerns related to the timely shipping of replacement items, customers can contact our support team via email or phone.
4. Subscription Cancellation - Estasoft Store
Overview: At Estasoft Store, we offer a Subscription Cancellation policy to provide flexibility for our customers. Here's a detailed overview of how subscription cancellations are handled.
Notice Period:
- Subscriptions require a 30-day notice of cancellation.
- Customers are encouraged to contact us in advance to initiate the cancellation process.
Cancellation Process:
- Contact Estasoft Store via email at info@estasoft.com or by phone at +9647506005444.
- Provide relevant details, including the subscription type and the desired cancellation date.
- Receive confirmation and details regarding the cancellation process.
Customer Assistance:
- Our customer support team is available to assist with any inquiries or concerns related to subscription cancellations.
5. Electronic Delivery - Estasoft Store
Overview: Estasoft Store embraces the convenience of Electronic Delivery for certain products, offering customers swift access to their purchases without the need for physical media. Here's a comprehensive overview of our Electronic Delivery process.
Verification Process:
- For electronically delivered products, a rigorous verification process is conducted to ensure that the product/license keys have not been activated or tampered with.
Refund for Electronic Delivery:
- Once the verification process is complete and the product passes, we promptly refund the purchase price in the original payment method.
Non-Returnable Policy:
- It's important to note that electronically delivered software becomes non-returnable once the product key has been activated or attempted to be activated on Microsoft Online.
Customer Assistance:
- For any queries or assistance related to Electronic Delivery, customers can contact us via email or phone.
6. Restocking Fees - Intofinity Store
Overview: Restocking fees may apply to certain orders, and at Intofinity Store, we provide transparency about these fees. Here's an overview of our Restocking Fees policy.
Applicable Scenarios:
- Open License orders that have been submitted to distribution or fulfilled may incur a 15% restocking fee.
- Retail Licenses orders that have been fulfilled may incur a 15% restocking fee.
- Anti-Virus orders that have been fulfilled may incur a 25% restocking fee.
Microsoft Office 365 Exception:
- Microsoft Office 365 purchases are non-refundable and do not fall under the restocking fee policy. Cancellation of Microsoft Office 365 requires a 30-day notice.
Customer Assistance:
- For further clarification or assistance related to restocking fees, customers can contact our support team via email or phone.
7. Non-Returnable Items - Estasoft Store
Overview: Certain items at Estasoft Store are classified as non-returnable or non-exchangeable. This policy is in place to provide clarity to our customers regarding the nature of specific products.
Non-Returnable Items:
- Electronically Delivered Software (once activated).
- No Returns on Blackmagic Design or AJA Video Systems purchases.
- 3D Printers & Accessories.
- Custom systems built or modified by Motion Media.
- Educational DVD’s and books once unwrapped.
- Motion Media Gift Cards (redeemable for merchandise only).
Customer Assistance:
- For questions or concerns about non-returnable items, customers can contact our support team via email or phone. Our team is ready to assist with any inquiries.
8. Cancellations of Digital Downloads - Estasoft Store
Overview: Digital downloads offer convenience, but it are subject to specific policies at Estasoft Store. Here's a detailed overview of our Cancellations of Digital Downloads policy.
Cancellation Limitation:
- Cancellation of digital downloads is not accepted once the product key has been activated or attempted to be activated on Microsoft Online.
Refund Process:
- For electronic delivery, we process the product/license key through manufacturer verification to ensure the product has not yet been activated or tampered with.
- Once verified, we refund the purchase price in the original payment method.
Customer Assistance:
- For any inquiries or assistance related to cancellations of digital downloads, customers can contact our support team via email or phone.
9. Shipping - Intofinity Store
Overview: At Estasoft Store, we strive to provide efficient and reliable shipping services to customers worldwide. Here's an overview of our Shipping policy.
Global Shipping:
- We can ship to nearly any address in the world, with some restrictions on certain products.
Shipping Restrictions:
- Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Processing and Delivery Times:
- The estimated time frame for delivery is based on several factors, including the destination, shipping method, and when the order was placed.
- Most products ship the same day. Estimated processing and delivery times vary based on the chosen shipping method and product availability.
Electronic Delivery:
- If a product states electronic delivery or download, customers receive the required product/license key by email on the same day the order is confirmed.
Customer Assistance:
- For further assistance or inquiries related to shipping, customers can contact us at info@estasoft.com. Our team is dedicated to ensuring a smooth shipping experience for our customers.
For further assistance or inquiries related to refunds and returns, contact us at info@estasoft.com . Your satisfaction is our priority.
Please note: We offer a 30-day product guarantee. Within 30 days of delivery, you can return new, unopened items for a full refund, excluding shipping costs.