Estasoft Store - Frequently Asked Questions (FAQs)
Estasoft Store is an online platform offering a curated selection of premium technological solutions. We specialize in providing a diverse range of products, including Autodesk, Adobe, and Microsoft software, editing and media tools, and innovative electronic products.
Making a purchase is easy! Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the prompts to provide necessary information, select your preferred payment method, and complete the transaction securely.
Yes, all the products available on Estasoft Store are genuine and sourced directly from reputable manufacturers. We are committed to delivering authenticity and quality in every product.
Absolutely! Our team of multilingual experts is available to assist you in selecting the software that best suits your requirements. Feel free to reach out to our support team for personalized guidance.
We accept a variety of payment methods, including credit cards, PayPal, and Amazon Pay. Rest assured, our payment processing is secure, ensuring the safety of your financial information.
Estasoft Store - Frequently Asked Questions (FAQs)
OEM (Original Equipment Manufacturer) products are full-version software designed for one computer. They do not function as upgrades, are non-transferable, and do not include technical support from the manufacturer.
Retail Software products are similar to those found in local software stores. They come packaged for retail sale, including the box, CDs, manual, paper license agreement, and an Activation key. Like OEM software, Retail Products are licensed for use on one computer.
A digital download is an electronic version of the software that allows immediate access through cloud-based storage. It eliminates the need for physical CDs or DVDs in the purchase.
Yes, all our software products are 100% legitimate and authentic. They are covered by our company's hassle-free money-back guarantee.
We recommend registering your email address with your Microsoft Office Product key via Microsoft online activation for verification and tracking of authentic software products.
We secure lower rates by working directly with our suppliers and pass on the cost savings to our valued customers.
Yes, we can arrange large-volume purchases. Contact us directly via email, live chat, or phone for a comprehensive quotation with details of the product you're interested in.
- Step 1: Search for the desired product.
- Step 2: Select the software you need.
- Step 3: Proceed to cart as a guest or create an account.
- Step 4: Receive your software in minutes in your email.
- Final Step: Download and install your purchased software.
Mac:
Step 1: Click on Finder icon.
Step 2: Click on Application folder.
Step 3: Drag the Microsoft Office folder to Trash.
Step 4: Remove preference and license files and Office folder and Open library folder and move all com.microsoft files to trash.
Step 5: Empty trash. If there’s anything in Trash you want to keep, be sure to make a copy before you continue. Click Finder > Empty Trash.
Windows:
Step 1: Open Programs and Features by clicking the Start button.
Step 2: Click on Control Panel.
Step 3: Click on Programs, then on Programs and Features, and follow the Microsoft Office steps to uninstall.
- Step 1: Open Programs and Features by clicking the Start button.
- Step 2: Click on Control Panel.
- Step 3: Click on Programs, then on Programs and Features, and follow the Microsoft Office steps to uninstall.
Refund and Returns Policy - Frequently Asked Questions
We offer a 30-day product guarantee. Within 30 days of delivery, you can return new, unopened items for a full refund, excluding shipping costs.
New and unopened items are eligible for a full refund within 30 days of delivery. For incorrect or defective items due to an Estasoft shipping error, we cover the return shipping cost.
Refunds can be expected within 2-4 weeks, including shipping time back to our company, an authorization check, and refund processing. Refunds are issued in the original method of payment.
No, electronically delivered software is non-returnable once activated. Ensure you carefully consider your purchase as refunds are not applicable once the product key has been activated.
Yes, certain orders may incur restocking fees: 15% for Open License and Retail Licenses, and 25% for Anti-Virus orders. Microsoft Office 365 purchases are non-refundable.
Yes, items such as electronically delivered software (once activated), Blackmagic Design or AJA Video Systems purchases, 3D Printers & Accessories, and custom-built systems are non-returnable or non-exchangeable.
Subscriptions require a 30-day notice of cancellation. Contact us for assistance in managing subscription cancellations.
We ship globally with some restrictions on certain products. Estimated processing and delivery times vary based on the shipping method chosen during the order process.
For any additional questions or assistance related to refunds and returns, feel free to reach out to our support team at info@estasoft.com We are here to help address any concerns you may have.
While we do not physically ship USB keys or disks, upon confirming your purchase, you will receive an email containing your activation key and a download link. You can easily copy the software to a CD or USB for your convenience.
Orders are delivered by email to save you shipping and CD costs. This method also aligns with our commitment to environmental sustainability, ensuring a faster delivery process for our customers.
Currently, we do not provide physical copies of the software. The email delivery method is designed to be efficient, cost-effective, and environmentally friendly.
Technical Support FAQs
You can reach our Technical Support team through multiple channels: chat support on our website, email at info@estasoft.com or by phone at +9647506005444. We're here to assist you with any technical queries.
Availability may vary, and specific support hours on weekends and holidays can be confirmed by reaching out to our support team directly. We strive to provide assistance as promptly as possible.
When reaching out to Technical Support, please have your order details, product information, and any relevant error messages or issues you are experiencing. This information will help us assist you more effectively.
Our Technical Support is primarily available for products purchased through Estasoft. If you have questions about third-party products, we'll do our best to guide you, but comprehensive support may be limited.
Our Technical Support team is equipped to assist with a wide range of technical issues, including installation problems, activation inquiries, troubleshooting errors, and general product usage guidance.
Basic technical support is typically provided free of charge. However, for certain advanced or extensive support needs, fees may apply. Details will be communicated before any chargeable support services are provided.
If you encounter issues during software installation, our Technical Support team is ready to guide you. Contact us through chat, email, or phone, and we'll provide step-by-step assistance to ensure a smooth installation process.
While our primary focus is on the products we sell, our Technical Support team can offer general guidance for common issues related to the interaction of our software with different operating systems.
Yes, our Technical Support commitment extends beyond installation. We're here to assist you with any ongoing technical queries, troubleshooting, or usage-related questions throughout your product's lifecycle.