Siyaseta vegerandina pereyan

Return & Refund Policy

Effective Date: 13 July 2025
Applies to: Digital software licenses purchased from Estasoft Technologies

At Estasoft Technologies, we are committed to providing genuine, fully functional digital software licenses for trusted brands such as Microsoft, Adobe, Autodesk, and major antivirus providers. Due to the nature of digital goods, we have specific policies regarding returns and refunds to ensure transparency and protect both parties.

Digital Product Nature

All products sold by Estasoft are digitally delivered software licenses. Once a license key or activation code has been issued, it is considered delivered and activated, making it non-returnable and non-refundable, except in cases outlined below.

Eligible for Refund (Under the Following Conditions)

You may be eligible for a full or partial refund only if:

  • The license key has not been delivered yet (within 24 hours of purchase).

  • The key provided by Estasoft is invalid or non-working, and our support team is unable to resolve the issue.

  • The wrong product was delivered and not used or activated.

  • Duplicate purchases were made in error, and only one license was used.

Note: Refund eligibility requires verification. You must provide screenshots or screen recordings showing the issue within 3 days of purchase.

Non-Refundable Circumstances

We do not offer refunds in the following cases:

  • You purchased the wrong product or changed your mind after activation.

  • The software is already activated using the provided key.

  • Compatibility issues due to outdated hardware or unsupported operating systems.

  • You failed to read the product description or system requirements.

  • Delays in email delivery caused by spam filters, incorrect email input, or network issues.

Exchange Policy

If you received a license for the wrong edition (e.g., Microsoft Office Home instead of Pro), and the key is unused, we may offer an exchange within 48 hours of delivery.

Support & Troubleshooting

Before requesting a refund, we encourage you to contact our customer support team. Most issues can be resolved through:

  • Step-by-step activation help

  • Re-checking installation instructions

  • Issuing a replacement key (if applicable)

📩 Email: info@estasoft.com
📞 Phone/WhatsApp: +9647506005444

Refund Process

If your refund request is approved, the amount will be processed back to your original payment method within 5–10 business days, depending on your bank or payment gateway.

Fraud & Abuse Prevention

To protect against piracy and fraud, Estasoft reserves the right to decline refund requests if evidence of such activities is present:

  • License misuse

  • Multiple activation attempts on unauthorized devices

  • Chargeback abuse

Final Note

By purchasing from Estasoft Technologies, you acknowledge and agree to this return and refund policy. We are committed to honesty, product authenticity, and fair business practices—and we thank you for trusting us as your software provider.